After-sales service
The company relies on the attitude of being highly responsible to the society and users, and the purpose of setting up a factory to prevent fire before it happens, and the responsibility is more important than Mount Tai. At the same time, in order to improve the visibility of the company and establish a corporate image, we are in line with "all pursuit of high quality, customer satisfaction The spirit of" for the purpose "provides users with relevant services in strict accordance with contract requirements and product technical specifications to meet user needs to maximize user needs. With the principle of "preferential price, considerate service and reliable product quality", we solemnly promise you:
1. product quality commitment:
1. The manufacturing and testing of our products have quality records and testing data, and each batch of products has a formal test report.
2, for each batch of finished products in strict accordance with national standards for sampling testing, to ensure that the quality of each batch of products are qualified products.
3. The company's products are produced in strict accordance with the ISO9001:2015 quality system. The quality of the products produced by the company is stable and reliable. Under normal conditions of use, except for the loss of some fire prevention effects caused by fire, the company guarantees long-term fire prevention performance.
2. product price commitment:
1. Under the same competitive conditions, the company will sincerely provide customers with preferential prices on the basis of not reducing the technical performance of products.
3. delivery commitment:
1, product delivery time: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, the company can specially organize overtime production, and strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user
① Product specification
② Product test report
4. return, exchange commitment:
If you need to return the goods, please contact the company's after-sales service department in advance, and fax the number of returned goods and the reason in writing to the after-sales service department. Product quality, after-sales service and complaint telephone:15905609730Fax: 0551-67712166. Acceptance time: 8:00-17:00 (except Saturday, Sunday and holidays)
1. When the goods are returned or exchanged due to the customer's own reasons, the customer shall bear the freight when returning and the freight when sending again.
2. When the product is returned due to the customer's rejection and long-term non-mention, the customer shall bear the freight for the return and the freight for the resend.
3. The product packaging will not be returned due to damage, moisture, pollution and deterioration caused by customers. Please understand.
4. When the customer returns the product, please return the VAT invoice and other relevant bills together. In case of loss, damage or misdelivery of the product or bill during the return process, the company will not bear the responsibility. Please understand.
5. When the company receives the returned or replaced products, the company's testing center will test and analyze the products. If the products are determined to have no quality problems, the company will quickly refund the corresponding return payment or deliver the replaced products.
◆Excellent quality
◆Good reputation
◆ Perfect service
◆Orderly management procedures
◆ Committed to creating a new era of green environmental protection and flame retardant!
We will continuously improve our products and services in return for you.